Terms & Conditions

Refunds

If for some reason you are not happy with your Runway Sock Co purchase , please contact us to arrange for a refund or exchange (excluding postage). Return postage costs must be covered by the customer.

You must notify us within 3 days of receipt of goods and return goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

We take all measures to ensure the product image is colour matched. However, we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

Please note: there are no refunds, exchanges or credit notes on sale items. 

Sale Terms

All orders are final. See refunds section.

No changes to orders or combining of separate orders once they have been placed.

Runway Sock Co terms and conditions apply during all sales.

Emails

We will do our best to respond to you within 24 hours.

Privacy

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you.

By placing an order with Runway Sock Co, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. However, you will be able to opt out of this correspondence upon receipt.

Orders

All orders are subject to acceptance and availability. If an order is received that cannot be filled, Runway Sock Co will refund the customer for that item.

We offer products for sale that are in stock and available for dispatch. However, we may be waiting for shipments from our suppliers. Consequently our delivery times are subject to change. Items received into stock may be pre-allocated to satisfy advance payment orders which receive priority.

Pricing policy

Prices are subject to change if the applicable currency exchange rate changes before your order is accepted.

Payment

We take reasonable care to make our site secure. All transactions on this site are processed using Shopify, secure payment provider.

Shipping 

Note during sale times dispatch may take longer than usual, and during peak periods this may mean dispatch around 2-5 business days after your order has been placed. 

Australian delivery times and costs

Your goodies will be posted and out to you as soon as possible. Postage is typically between 1 - 5 business days.

Delivery is $10 per order for postage and handling by regular post, anywhere in Australia

 

Intellectual Property

Your use of our site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products and any other items on this site.

All such items including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property and other laws. You are permitted to use the items only as expressly authorized by Runway Sock Co. Any reproduction or redistribution of the items is prohibited.

Contact details sales@runwaysock.com